Frequently Asked Questions

We encourage our residents to bring personal items with them, including certain items of furniture, to help their room feel like home. Furniture has to meet fire and health and safety regulations, so we ask you to discuss this with the Home Manager before moving in.

It is completely individual, and covers your physical, mental and emotional needs – every aspect of your life from personal care to activities. We begin to develop it before you move in, and it is updated monthly.
We use an electronic care plan which records in real time, making vital information instantly accessible and giving the care and nursing teams more time to spend with you.

The daily menu is available in advance for you to choose from. If you do not like anything on the menu on a particular day, we can prepare something else. We cater for food allergies (gluten, dairy, nuts etc), and also for a range of diets relating to any medical conditions that our residents may have (e.g. needing a purée diet). If we know what you need, we will cater for it.

We have a range of professionals who visit. Dentistry and opticians are HS funded. Other treatments, like chiropody and physiotherapy are charged at cost, and are not included in your fees

If a suitable room is available, you can come and stay with us for a week as a short-term resident.

As often as you like! There are no restrictions on visiting times, but please bear in mind that some times of day are better for you than others. They are welcome to join us for lunch or dinner, and it helps if they let us know first.

As often as you like! There are no restrictions on visiting times, but please bear in mind that some times of day are better for you than others. They are welcome to join us for lunch or dinner, and it helps if they let us know first.

This is a key part of your personal care plan, and our activities teams will work with you 1:1 to find out what you are interested in, as well as organising a busy timetable of group activities and entertainments. We will also help you to get as much physical activity as you are able to, depending on what you enjoy doing.

Our Care Home offer Residential care/Respite care , so whatever needs you have, you can be reassured that we will take care of you.

If you can get out and about, and want to go, then of course! It is helpful if they let the Home Manager know in advance, so we can help make sure you are ready.

It depends. In some cases, if the home is in the same area as their current GP’s surgery, it may be possible. However, each of our homes has local GPs who visit regularly, and we generally recommend that our residents are registered with them.

The safety and security of our residents, especially those living with dementia, is one of our top priorities. All our homes have security to ensure everyone’s safety, and floors where our residents with dementia live have additional keypad access in and out. It is quite common for people experiencing dementia to be restless, especially at night. Our specially trained staff will walk with them, calm them, and see them safely back to bed when they are ready.