FAQs
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Can I personalise my own room?
We encourage our residents to bring personal items with them, including certain items of furniture, to help their room feel like home. Furniture has to meet fire and health and safety regulations, so we ask you to discuss this with the Home Manager before moving in.
What is a personal care plan and how ‘personal’ is it?
It is completely individual, and covers your physical, mental and emotional needs – every aspect of your life from personal care to activities. We begin to develop it before you move in, and it is updated monthly.
We use an electronic care plan which records in real time, making vital information instantly accessible and giving the care and nursing teams more time to spend with you.
Is there a choice of food?
The daily menu is available in advance for you to choose from. If you do not like anything on the menu on a particular day, we can prepare something else. We cater for food allergies (gluten, dairy, nuts etc), and also for a range of diets relating to any medical conditions that our residents may have (e.g. needing a purée diet). If we know what you need, we will cater for it.
Do health professionals like dentists, opticians, chiropodists and physiotherapists visit regularly?
We have a range of professionals who visit. Dentistry and opticians are HS funded. Other treatments, like chiropody and physiotherapy are charged at cost, and are not included in your fees
Can I come for a short stay to see if I like it here?
If a suitable room is available, you can come and stay with us for a week as a short-term resident.
How often will my family and friends be able to visit?
As often as you like! There are no restrictions on visiting times, but please bear in mind that some times of day are better for you than others. They are welcome to join us for lunch or dinner, and it helps if they let us know first.
How will I know whether you offer the right level of care for me?
As often as you like! There are no restrictions on visiting times, but please bear in mind that some times of day are better for you than others. They are welcome to join us for lunch or dinner, and it helps if they let us know first.
I have always been active, I am worried that I might get bored. What is there for me to do?
This is a key part of your personal care plan, and our activities teams will work with you 1:1 to find out what you are interested in, as well as organising a busy timetable of group activities and entertainments. We will also help you to get as much physical activity as you are able to, depending on what you enjoy doing.
I’m quite well at the moment, but just don’t want to live alone. Will you be able to look after me if I start needing more care?
Our Care Home offer Residential care/Respite care , so whatever needs you have, you can be reassured that we will take care of you.
Is it OK for my family to take me out for the day?
If you can get out and about, and want to go, then of course! It is helpful if they let the Home Manager know in advance, so we can help make sure you are ready.
Can my relative continue to see their own doctor?
It depends. In some cases, if the home is in the same area as their current GP’s surgery, it may be possible. However, each of our homes has local GPs who visit regularly, and we generally recommend that our residents are registered with them.
Is the home fully safe and secure? Will someone look after my relative if they get confused and try to leave?
The safety and security of our residents, especially those living with dementia, is one of our top priorities. All our homes have security to ensure everyone’s safety, and floors where our residents with dementia live have additional keypad access in and out. It is quite common for people experiencing dementia to be restless, especially at night. Our specially trained staff will walk with them, calm them, and see them safely back to bed when they are ready.
We help create a care plan that addresses your specific condition and we are here to answer all of your questions & acknowledge your concerns. Today the hospital is recognised as a world renowned institution, not only providing outstanding care and treatment, but improving the outcomes.
We Provide All Aspects Of Medical Practice For Your Whole Family!
We will work with you to develop individualised care plans, including management of chronic diseases. If we cannot assist, we can provide referrals or advice about the type of practitioner you require. We treat all enquiries sensitively and in the strictest confidence.
- Residential Care
- Respite Care
- End-Of-Life Care
- Dementia Care
- High Quality Care